Step two

Aim:  Deliver training in using the company-centred decision-making model to managers across your organisation, ensuring that understanding and applying the model becomes second nature when making decisions and communicating the rationale for those decisions.

The characteristics of an effective decision-making model require your managers to blend analytical with intuitive thinking whilst being logical and consistent. Therefore, their decision making must be natural and not dependent on external aids. It must work as a muscle memory to match their dynamic working environment but also be recognisable and auditable across the organisation.

Training in decision making provides for a level of standardisation, both in the process and recording of decisions. Therefore, if staff know and understand the decision-making process, they can better understand the who, what, why, where, when and how a decision was made. They can further better interrogate decisions objectively through knowledge of the steps taken and the areas of consideration.

Uniform standardisation of a decision-making process and adherence to that process provides assurance to staff that decisions are made within a structured format; rather than on the personal preferences of an individual, which may allow for the addition of decision biases. This will support the openness and transparency of management.

If staff have insight into decision-making processes, they can better understand the complexity of decision making and the multiple variables and associated risk environment within which managers must make timely risk-critical decisions.

During the second stage, we will take your company-centred decision-making model and train your managers to understand how the model works, how to become effective in creating situational awareness, and how to become skilled in the model’s application.